Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
How long does it take to process an order?
We usually process orders within 01-03 business days from confirmation.
Can I track my order?
Yes, once your order has been shipped we will provide you with a tracking number. You will also receive updates via email or SMS throughout the delivery process.
What are the delivery times?
Delivery times vary from 3 to 7 working days following the date of validation of your order and depending on the destination. For urgent orders, we offer express delivery options which are generally fulfilled in less than 05 days and even 03 days depending on the delivery address.
Are there delivery charges?
We offer free delivery for all products available on our site. However, delivery charges may apply for express delivery depending on the delivery address. You can view the fees at checkout.
What should I do if there is a problem with my delivery?
If there is a problem with your order, please contact us immediately by phone or email. We are committed to resolving any delivery issues promptly.
Can I return my product?
Yes, we accept returns within 120 days of the delivery date. To initiate a return, please contact our customer service with your order number and reason for the return.
Can I return my item in store?
Yes, you can return your product to our store without prior registration. In the event of a malfunction, we will try to find a solution and, if necessary, send your product for repair.
What are my return options?
Within 120 days, you can exchange your product for another, have it repaired or return it for a refund. Certain products, such as software and opened cartridges, have specific return restrictions.
Can I cancel my order?
If your order has not yet been shipped, you can cancel it by contacting our customer service. If it has already been shipped, please follow the return policy outlined on our Returns and Refunds page.
How does the refund process work?
Once we have received your returned item in its original condition, we will issue a refund to your original payment method within 03 to 14 business days depending on your bank. Shipping or handling charges are not refundable.
How to contact customer service?
You can reach our customer service team at (+44) 208 040 0281 or by email at support@jaysbike.shop. Our opening hours are Monday to Friday, 8:30 a.m. to 6:30 p.m. and Saturday, 9 a.m. to 6 p.m.
Do not hesitate to share your concerns with us by contacting us via the following informations:
